Job Description

Job Summary - MUST HAVE 6 MONTHS OF CALL CENTER EXPERIENCE

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Remote Call Center (New Jersey Residents) (WFH) opportunities are available for customer-focused professionals who reside in New Jersey and are ready to support healthcare insurance open enrollment. This contract/temporary call center role is ideal for candidates with 1 to 2 years of customer service or call center experience who enjoy helping callers, solving problems, and working in a structured remote environment.

This is a great work-from-home opportunity with immediate hiring needs for a large enrollment support team. Candidates will receive training on program information, systems, call flows, and compliance procedures. The environment is fast-paced, team-oriented, and focused on accuracy, professionalism, and positive customer experiences. (MUST HAVE YOUR OWN WINDOWS-BASED COMPUTER AND MEET TECHNICAL REQUIREMENTS)

Key Responsibilities

• Answer and manage high-volume inbound customer service calls related to healthcare coverage, eligibility, and enrollment.

• Process applications, enrollment updates, demographic changes, and related customer requests accurately.

• Enter, document, and track caller information in required systems while maintaining attention to detail.

• Follow privacy policies, call center procedures, compliance requirements, and performance standards.

• Provide professional, patient, and helpful support to callers during the open enrollment season.

• Work successfully in a structured remote call center environment from a New Jersey location.

Compensation and Benefits

• Pay rate: $18.00 to $19.00 per hour.

• Job type: Contract/Temporary.

• Work arrangement: Remote work from home. xhyhwjd

• Location requirement: MUST RESIDE IN NJ

Remote working/work at home options are available for this role.

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